Returns & Exchanges

At Lucky Scooters, we want to ensure you are stoked with your new ride; if you are not 100% satisfied, you can return your unused gear within 30 days of purchase. All returned items must be in their original packaging and in brand-new condition to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process and receive a Return Authorization number.

2

Pack Your Gear

Carefully place the unused scooter or parts back into their original manufacturer packaging, ensuring all manuals and hardware are included.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our warehouse team inspects your return for quality assurance, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing